Shipping policy

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Shipping Policy

Last updated: June 2026

PROCESSING TIME

All of our products are custom-made to order, including DTF printed shirts, embroidered items, sublimation products, and promotional items. Please allow the following processing times before your order ships:

Standard Orders: 5–10 business days Rush Orders: 2–3 business days (additional fee applies — contact us before placing your order to confirm availability)

Processing time begins after your order proof has been approved (see Design Proof & Approval below). Orders are not processed on weekends or holidays.

DESIGN PROOF & APPROVAL

For all custom orders, you will receive a digital proof for your review and approval before production begins. Please review your proof carefully for spelling, colors, sizing, and layout.

  • Proofs are typically sent within 1–2 business days of your order.
  • Production does not begin until you approve your proof.
  • Delays in proof approval will delay your ship date, so please respond promptly.
  • Changes requested after approval may result in additional fees or extended processing time.

SHIPPING METHODS & ESTIMATED DELIVERY

We ship via USPS, UPS, or FedEx through Pirate Ship to find you the best available rates. Estimated delivery times after shipment:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (available upon request — additional cost applies)

Delivery times are estimates and are not guaranteed. Delays due to carrier issues, weather, or high-volume periods are outside our control.

SHIPPING COSTS

  • Standard Shipping: Starting at $9.00, billed via a separate invoice/payment request after your order is placed.
  • Expedited Shipping: Quoted at time of order based on package weight and destination.
  • Shipping costs are calculated based on order size, weight, and delivery location.

Note: You will receive a separate payment request for shipping after your order is confirmed. Your order will ship once shipping payment is received.

SHIPPING PROTECTION

We offer shipping protection through Captain Protection to safeguard your order against loss, damage, or theft during transit. We strongly recommend adding shipping protection, especially for large or high-value orders.

GROUP ORDERS — SINGLE LOCATION PICKUP

For group orders (such as family reunions, organizations, or events) where all items will be delivered to a single location, please have your family representative or main contact reach out to us directly to coordinate delivery or pickup arrangements.

  • The group contact will be responsible for communicating order details, proof approvals, and payment on behalf of the group.
  • Once the order is complete, we will coordinate directly with the main contact for pickup or delivery logistics.
  • Please ensure all individual orders within the group are submitted together to avoid delays.

Contact us to get started with your group order.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website.

LOST, DAMAGED, OR INCORRECT ORDERS

  • If your order arrives damaged or incorrect, please contact us within 5 business days of delivery with photos of the item and packaging.
  • We will work with you to resolve the issue, which may include a replacement or store credit.
  • We are not responsible for packages lost or delayed due to incorrect shipping addresses provided at checkout. Please double-check your address before submitting your order.

CONTACT US

Have questions about your order or shipping? Reach out to us — we're happy to help!

Email: MouyaLLC@gmail.com Phone/Social: 682-338-0461 Website: mouya-creations.com